Last Updated: 10/19/2025

FLOOFBOL LLC (“Floofball,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit floofball.com (the “Site”) or interact with our brand.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to help us improve your shopping experience and our services:

a. Information You Provide to Us

• Contact information (name, email, phone number, shipping/billing address)
• Payment details (processed securely through third-party payment providers)
• Account login information (if you create an account)
• Communications you send to us (e.g., emails, form submissions, or customer service inquiries)
  

b. Information Automatically Collected

When you visit our Site, we may automatically collect:

• Device and browser information
• IP address and general location
• Pages viewed, time spent, and actions taken on our Site
• Cookies and similar technologies for analytics, personalization, and advertising
  

c. Information from Third Parties

We may receive limited data from advertising, analytics, and fulfillment partners to help us operate and improve our business.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order or account
• Improve and personalize your shopping experience
• Send marketing emails or offers (only if you’ve opted in)
• Prevent fraud and maintain the security of our Site
• Comply with legal obligations
  

You may opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of any email or contacting us directly.

3. Sharing Your Information

We share personal data only with trusted third parties who help us run our business, such as:

• Payment processors (for secure checkout)
• Shipping carriers (to deliver your orders)
• Marketing and analytics tools (e.g., Klaviyo, Shopify, Google Analytics)

These partners are only given the information necessary to perform their services and are obligated to keep your data secure.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance your experience, analyze traffic, and support marketing efforts.

You can adjust your browser settings to disable cookies, but some parts of the Site may not function properly.

5. Data Retention

We retain your information for as long as needed to provide our services and comply with legal or accounting requirements. When no longer needed, we securely delete or anonymize your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Request data portability
• Withdraw consent to marketing communications
  

To exercise your rights, contact us at info@floofball.com.

7. Data Security

We use industry-standard security measures to protect your personal data.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from minors.

9. International Visitors

Floofball currently operates in the United States. If you are visiting from outside the U.S., please note that your information may be transferred, processed, and stored in the U.S.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our Site after updates means you accept the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 info@floofball.com