AnswerWe aim to prepare and ship all orders within 24 hours of receipt, as long as items are in stock. Once your order ships, you’ll receive a confirmation email with tracking so you can follow your package every step of the way.

U.S. orders ship from Atlanta, GA via USPS and typically arrive within 3–5 business days.

International orders ship via DHL and usually arrive within 10–14 business days (depending on destination and customs).

Yes! We offer free U.S. shipping on all orders over $35.

Orders under that threshold will see standard USPS rates calculated at checkout.

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number. You can use that link to follow your package’s journey from our HQ in Atlanta all the way to your doorstep (and your pup’s paws!).

We do! Floofball ships internationally via DHL to most DHL-serviced markets.

International shipping fees apply and will be calculated at checkout.

If you need to make a change, please reach out to us right away at info@floofball.com.

Because we process most orders within 24 hours, we can’t guarantee that updates can be made after your order has been placed — but we’ll always do our best to help.

At Floofball, your happiness (and your pup’s) means everything to us.

If for any reason you or your dog don’t absolutely love your Floofball product, you can request a refund within 30 days of purchase — no returns required.

Simply email us at info@floofball.com with:

• Your order number
• A short note on why you’re requesting a refund
• A photo of the product
  

We’ll issue your refund and kindly encourage you to donate your product or refund to your favorite animal shelter — it’s our way of paying it forward to pups in need. 🐾

Just send an email to info@floofball.com within 30 days of your purchase.

Please include:

• Your order number
• The reason for your refund request
• A photo of the product

Once we receive your email, we’ll take care of the rest!

Nope! We don’t require returns. Instead, we encourage you to donate your Floofball product to a local animal shelter or rescue so another pup can enjoy it. 💛

Refunds are typically processed within 3–5 business days after we receive your email request. You’ll receive a confirmation once your refund has been issued.

We don’t offer exchanges at this time. If your pup didn’t love their Floofball, we’ll happily provide a refund within 30 days so you can reorder a different item or size whenever you’d like.

Simply email info@floofball.com with a photo of the product and your order number, and we’ll make it right.

Oh no! We’re so sorry to hear that. Please email info@floofball.com with a photo of the product and your order number, and we’ll make it right.

Yes! All Floofball products are machine washable. We recommend washing on a gentle cycle with warm water and tumble dry on low or air dry. (Because let’s be honest — things can get intense on the pitch! ⚽🐾)

Our plush toys are made with premium fleece, double stitching, and an internal squeaker for extra fun. Most toys also coe with a hidden mesh layer for added durability.

Our bandanas are crafted from a lightweight, breathable poly-cotton blend — designed to be soft, comfy, and vibrant wash after wash.

We offer different sizes across our collections so every pup can find their perfect match!

Our ChewSA, Colombia, México, Miami, and Atlanta Chewnited collections come in Small (4.5") and Large (7.5") — ideal for pups who like to play big or keep things bite-sized.

The rest of our collections come in a Medium (5") size, which is suitable for most breeds and perfect for everyday play.

Floofball bandanas are machine washable! Wash on a warm, gentle cycle, then air dry or tumble dry on low.

They’re designed to stay vibrant and soft, even after many adventures (and goals).

We’d love to have you join Team Floofball! 🐾⚽

Retailers can shop our full wholesale catalog directly on Faire or reach out to us at info@floofball.com for personalized assistance.

We also offer free curated sample packs for qualified retailers who’d like to experience our products before placing an order — just email us to request one!

AnswerYes! All approved retail partners receive wholesale pricing with reasonable order minimums, plus seasonal promotions throughout the year. You can find our current pricing and terms on Faire or by contacting us directly.

Absolutely! We offer free sample packs for qualified retailers so you can get a feel for our quality, materials, and brand.

To request one, just email info@floofball.com with your name, store name(s), shipping address, and website or social media handle, and we’ll curate a sample pack for you.

We do! Custom collections are handled on a per-case basis, with priority given to clubs and teams looking to create products for their fanbase.

If your club or team is interested in developing a custom Floofball collection, please reach out to us at info@floofball.com — we’d love to explore how we can bring your fans (and their pups) into the game. ⚽🐾

We’re always happy to help! 💛

You can reach our team anytime at info@floofball.com — we do our best to respond to all messages within 1–2 business days.

Whether you have a question about your order, need product advice, or just want to share a cute pup photo (we love those!), we’re here for you. 🐾⚽

We do our best to respond to all messages within 1–2 business days.

Of course! You can always send us a DM (including photos of your pup!) on Instagram TikTok — we love hearing from our community.

That said, for anything order-related (like tracking updates, refunds, or wholesale inquiries), it’s best to email us directly at info@floofball.com so we can help you faster and keep everything in one place. 🐾💌