Floofball Return Policy
At Floofball, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward refund policy to make returns easy.
Eligibility for Refunds:
- You can request a refund within 30 days of receiving your product.
- Products must be unused, undamaged, and in their original packaging to be eligible for a refund.
- Please keep the proof of purchase (receipt or order confirmation) when requesting a refund.
Refund Process:
- Contact Us: To initiate a return, email our customer service team at info@floofball.com or fill out the contact form on our website. Provide your order number and details about the product you're returning.
- Return Instructions: Our team will guide you on how to return the product. You’ll be responsible for shipping costs for returns unless the product was defective or an error was made on our part.
- Processing the Refund: Once we receive the returned product and confirm it meets our eligibility criteria, we will process your refund. Refunds are typically processed within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items:
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll be happy to offer a replacement or full refund at no extra cost.
Exchanges:
We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.
For any questions about our refund policy, feel free to reach out to us at [your contact email]. We are here to help!
Thank you for choosing Floofball!
